New

Job Description

We are looking for an enthusiastic Telesales Agent to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telesales agent must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele.

 

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.

 

Skills and Qualifications

  • A high school diploma; BSc/BA will be a plus.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

 

Job Details

Level : Entry level
Industry : Marketing / Advertising / Sales
Salary : Confidential
Experience : 2 Years
Applications : 22
Locality : Nairobi, Kenya
Eligibility : Unspecified
Company : Kaziweza limite...
Posted By Kaziweza limite... / 16 Dec 2020

Related Jobs

Keywords

Feedback