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Self Service & Communication Csr
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Job Description

The person will be is responsible for managing the self-service platforms and maintaining high levels of communication.

 

Responsibilities

  • User Acceptance Testing
  • Monitoring Self Service performance and map customer journeys on platforms
  • Working closely with the vendors, technical and product team in testing, providing recommendations and escalating bugs for new and enhanced products and features
  • Analysis and reporting on self-service performance
  • Monitor and prepare daily report on the trends and usage of the digital platforms

Skills and Qualifications

  • A minimum Degree  in BCom or equivalent qualification.
  • Customer Experience and knowledge required 
  • Product design qualifications will be an added advantage

 

Job Details

Level : Mid level
Industry : Business
Salary : Confidential
Experience : None required
Applications : 20
Locality : Nairobi, Kenya
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #957
Posted By Kaziweza limite... / 29 Aug 2022
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