We are seeking a Programmatic Technical Support Engineer to join our e-commerce technology startup's Technical Support team. The successful candidate will report to the Programmatic Head of Technical Support and work closely with the team to provide technical assistance to internal stakeholders. The ideal candidate will have a strong technical background in e-commerce systems and excellent problem-solving skills.
Additionally, the role requires candidates to take a programmatic approach in designing technical support systems. For example, coming up with a script or no code tool that would execute SOP for commonly occurring problems. Such automated SOP could not only correct data or configuration but send out automatic emails and change ticket status’.
Location: Nairobi (Kenya), or Zanzibar (Tanzania)
Reporting into: Programmatic Head of Technical Support
How to apply
Submit your application via the following link: https://bit.ly/3Jo96Cj