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Product Support Manager- Forklifts
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Job Description

To plan and carry out direct product sales management activities. Improve sales and customer satisfaction ensuring that the created product strategy, specifications are carried out successfully. Liaise with the Workshop and Sales Departments to be able to execute effectively and optimize sales.

 

Responsibilities

  1. The lead internal process to define product strategy.
  2. Planning as well as carrying out direct product sales and marketing.
  3. Performance of product demonstration to clients.
  4. Managing the product throughout the product life cycle.
  5. Working with sales and service teams to ensure client satisfaction.
  6. Ensure the product sales efforts support the overall company strategy.
  7. Development of sales tools.
  8. Formulation of product sales policies, practices, and procedures of getting the product to the market.
  9. Gather, analyze and report on feedback from sales, marketing, and development of the market.
  10. Develop and maintain specific plans to ensure revenue growth.
  11. Conduct business level verification and market testing for new features. 
  12. Develop and maintain product requirement documents for each product line.
  13. Conduct market research and customer visits to understand and specify business requirements for the target market.
  14. Oversee product research and development according to market trends and client demands.
  15. Document and report on product profitability.
  16. Articulate product positioning.
  17. Identification of business opportunities.
  18. Oversee all client inquiries and requests are appropriately responded to.
  19. Any other duties assigned by management.

 

Skills and Qualifications

  • Degree in Engineering (Mechanical Engineering / Mechatronics)
  • MS Office Suite / Computer Proficiency
  • 3 years experience in same, similar or related field and above
  • Work with and within a team, with the ability and openness to learn as well as teach
  • Communication skills – customer service relations
  • Strong interpersonal, leadership, and management skills
  • Analytical and pays attention to detail
  • Problem solving and goal-oriented
  • Flexible to travel
  • Proficiency in English and Swahili

 

Job Details

Level : Mid level
Industry : Business
Salary : Confidential
Experience : 3 Years
Applications : 1
Locality : Nairobi, Kenya
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #606
Posted By Kaziweza limite... / 09 Feb 2022
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