Kenya
Uganda
Tanzania
Jobs
- Home
- Categories
- Jobs
Job Description
The Policy and Procedure Specialist/Writer is responsible for producing
effective written communication on the Group Banks policies, procedures, and
guidelines. You will be working with our subject matter experts (SMEs) and
other internal stakeholders to analyse, recommend, author, and deliver high-
quality documentation such as procedures, manuals, job aids, and forms to
help ensure a consistent end-user experience for all of our employees.
Policy and Procedure Specialist Job Description:
Assist in the technical writing of agency policies and procedures,
including as needed routing and revising policies through existing
protocol.
As needed research best practices for policies, procedures and manuals.
The policy writer is expected to meet with departmental managers to
acquire thorough knowledge of each program and/or department
operations and procedures.
Write various types of documentation, such as operational procedures,
manuals, job aids, forms, and reference guides.
Complete writing of policies and manuals in line with standards for
accreditation, agency contract needs, and ongoing continuous quality
improvement.
Write various types of documentation, such as operational procedures,
manuals, job aids, forms, and reference guides.
Create documents that comply with Salaam Group Banks standards on
language, writing style, structure, and format.
As needed research best practices for policies, procedures and manuals.
Keep accurate drafts of policies in existing organizational method.
Review and evaluate legislation and policies.
Determine the benefits and drawbacks of existing policies.
Effectively communicating insights and plans to cross-functional team
members and management.
Edit and amend policy drafts as required.
Liaise with stakeholders to determine needs and goals of policies.
Participate in project teams and make recommendations on the types of
documents and information necessary to achieve business goals.
Interface with internal clients to gain insights on how information is
consumed by the audience, and then determine efficient ways to
present and deliver such information.
Gather data and produce reports on the qualitative and quantitative
analysis.
Review internal and external communications to determine whether
they are accurate and comply with regulations.
Produce documentation for electronic or hard copy publication.
Update, edit, and improve existing documents based on current Salaam
Group Banks writing standards, quality, and style guidelines. Convert the
materials into the current templates when necessary.
Qualifications & Experiences:
Having an MBA degree with a business, English, Journalism, or Technical
Writing.
Experience with process creation and standardization.
Experience implementing new and revised processes.
Candidate must have or at least now pursuing professional qualifications
demonstrating their skills, such as graduate certificate in policy analysis.
Minimum of 3 years’ experience as policy and procedure writer/analyst
in banking/financial and related sector.
Policy and Procedure Specialist Skills:
1. Communication skills: Communication skills are essential for a specialist
analyst and so the candidate must be good in communicating and
working with a variety of people such as engaging with clients to listen
to and determine their stratification about the procedure and policies
which the bank does provide.
2. Business knowledge: A business analyst needs to have a thorough
understanding of the business model of Islamic Banking sector. The
candidate need to be aware the modus operandi of banking industry ’s
and so have to demonstrate on how he can help the Group Banks
achieve its goals.
3. Attention to detail: mistakes in this field can lead to costly delays, so it's
imperative that specialist evaluate Policies and Procedure with a careful
eye.
4. Teamwork: policy analysts must be able to collaborate with loan
officers, underwriters, banking managers, accountants, and other
professionals.
5. Organization skills: keeping orderly records concerning group
information and compliance documentation is crucial for this profession.
Knowledge Skills and Abilities:
Strong interviewing and listening skills.
Excellent organizational, written, and verbal communication skills.
Excellent interpersonal skills to foster harmonious relationships.
Time management/ability to perform comfortably in a fast-paced,
deadline-oriented work environment.
Strong ability to:
o Write clearly, concisely, and accurately.
o Write for a wide variety of audiences.
o Proof-read and edit.
o Pay attention to detail.
o Demonstrate initiative, problem-solving, and decision-making
within scope of responsibilities.
o Ask relevant questions when interviewing SMEs and other
resource persons.
o Comprehend abstract and complex concepts and translate them
to concrete, simple, user-friendly documents.
o Effectively collaborate in a team environment, as well as work
independently without much supervision.
o Maintain confidentiality of sensitive information.
Strong knowledge of:
o Contemporary style guides (such as Microsoft Manual of Style) to
achieve a common voice.
o Single-source writing techniques.
o MS Office Suite, including Word, SharePoint, PowerPoint, and
Excel.
Banking and credit union operations and environments.
Knowledge of regulatory rules and laws specific to financial services
industry is an asset.
Developing, implementing and reviewing policies & procedures.
Environmental Conditions:
This position is based in Nairobi and is unaccompanied. This position is eligible
for a competitive salary package and other benefits as per our Human
Resource policy. Team members are expected to conduct themselves in a
professional manner and respect local laws, customs and company’s policies,
procedures, and values.
We are an Equal Opportunity Employer regardless of background. We are
committed to creating an inclusive environment.
Job Details
| Level | : | Senior level |
| Industry | : | Banking / Mortgage |
| Salary | : | Confidential |
| Experience | : | 5 Years |
| Applications | : | 0 |
| Locality | : | Nairobi, Kenya |
| Eligibility | : | Masters |
| Company | : | Kaziweza limite... |