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Key Account Manager - Client Retention Management (crm)
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Job Description

To develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues.

 

Responsibilities

  • Contribute to the reduction and prevention of Churn.
  • Contribute to the cost savings target of the business.
  • Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
  • Build and maintain relationships with customers through health campaigns.
  • Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
  • Develop and demonstrate a thorough understanding of the customer needs and issues.
  • Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
  • Identify opportunities to turn dissatisfied customers into satisfied customers.
  • Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.

 

Skills and Qualifications

  • Relevant Business degree or Communications degree.
  • Professional Certification
  • 3 - 5 years – Customer Relationship Management, Customer Service 
  • Sales management and Marketing skills

 

Job Details

Level : Management level
Industry : Business
Salary : Confidential
Experience : 3 Years
Applications : 13
Locality : Nairobi, Kenya
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #977
Posted By Kaziweza limite... / 30 Sep 2022
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