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Help Desk Technician
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Job Description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

Responsibilities:

  • Supporting the client in the organization and coordination of events in Somalia. 
  • Acquiring contacts and Establishing business relationships with local companies, associations, and government authorities by representing the client. 
  • Preparing Reports on various business/economic sectors in Somalia as may be required. 
  • Supporting the client in the selection process of local companies to participate in missions to Italy and coordinating the activities of preparation before their departure and follow up after their return. Preparing and keeping up to date the mailing list of potential customers/suppliers/importers in the areas of interest to the client Companies. 
  • Maintaining business cards, catalogues, and brochures of various local entities. 
  • Organizing B2Bs and site visits upon request from the client and responding to enquiries. 
  • Ensuring compliance with client’s internal guidelines and procedures. 
  • Maintaining accurate and complete documentation of correspondences, proformas, contracts, payments, and letters from/to authorities. 
  • Participating in billing and accounting duties, including resolving billing questions, and managing invoices.

Skills and Qualifications

  • BSc/BA in IT, Computer Science or relevant field
  • Proficiency in English Excellent communication skills 
  • Customer-oriented and cool-tempered 
  • Proven experience as a help desk technician or other customer support role 
  • Good understanding of computer systems, mobile devices and other tech products 
  • Ability to diagnose and resolve basic technical issues 

 

 

 

Job Details

Level : Mid level
Industry : Information Technology / IT
Salary : Confidential
Experience : 2 Years
Applications : 2
Locality : Mogadishu, Somalia
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #904
Posted By Kaziweza limite... / 20 Jun 2022
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