The Customer Experience Analyst is responsible for monitoring customer experience, customer satisfaction, and service quality performance with cross-functional teams, creating accountability to proper handling procedures, performance and turnaround times, while ensuring appropriate resolution takes place.
Business Reporting: 50%
Quality Assurance: 40%
Service improvement: 10%
Enhance awareness and implementation of bank policies, manuals, standards and procedures to strengthen control assurance on Customer Experience
Statement regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, required certifications;
|Industry||:||Banking / Mortgage|