Key Accountabilities

Credit Control

• Ensure procedures are followed to the core in the credit control function to safeguard company resources.
• Arrears management by following the established debt collection process and disconnect accounts in debt for over 60 days with no repayment plans.
• Daily checking of the aging report and bank statements to ensure receipts and credit notes are posted correctly and promptly for the assigned commercial portfolio.
• Ensure documentation is filed for all accounts in assigned portfolio and there is an up to date information for contact details on the system.
• Identify and recommend accounts for write off within the assigned portfolio with clear reasons.
• Provide commentaries for accounts in debt as at end month and ensure they filed for audit.
• Perform account reconciliations

Commercial account activation

• Activate new accounts and conversions from SUD as per the laid down process.
• Follow through to ensure that the end-to-end onboarding process has been followed.
• Ensure all the documents for new and converted accounts have been filed.
• Provide daily, weekly and monthly statics on the accounts activated.

Residential (SUD) accounts Management

• Credit new promo accounts that fail to pick the available offers
• Daily checking of the ageing reports of residential and accounts to ensure accounts in debt are disconnected as per process.

Customer Service

• Customer support for the all payment modes and ensure payment cases resolved promptly.
• Ensure customer queries and complaints are resolved promptly
• Commercial customer invoices send to the customers by the 5^th of every month within the allocated portfolio.

Key Measures/KPIs

• Debt collection targets assigned as per the MAL revenue targets.
• Percentage of bad debts against charged revenue.
• Percentage of credit control reports submitted on the allotted deadline.

Key Internal Contacts

• Commercial sales team (Daily): Reports and Orders made.
• Operations Team (Daily): Payments issues arising from various modes of payment.

Key External Contacts

• All Customers (Daily): Payment issues arising from various modes of payment.
• Commercial customers(Daily) All issues related to invoices, payments and relationship management

The incumbent is required to have the following qualifications and experience level:

• A bachelor’s degree in a business related field or, CPA part 2, or equivalent) are a mandatory requirement
• 3 years working experience in credit control.
• High degree of proficiency in computer applications especially excel.

The incumbent should have demonstrated the following competencies:

• Sound planning and organisational skills
• Finance understanding
• Knowledge of Kenya tax regulation
• Strong interpersonal skills with excellent level of written and communication skills
• Microsoft excel and analytical skills
• Hard working and driven to complete tasks

The incumbent is required to have the following behavioral competencies:

• Time Management

Effectively understands and sets priorities for daily/weekly tasks according to importance. Meets deadlines and display punctuality and agility in response to information sought by others. 

• Analytical Thinking

Understands situation and/or problems by breaking it down into smaller pieces, or tracing the implications of the situations in a systematic way, making systematic comparisons of different feature or aspects and identifying casual relationships.

• Customer Service Orientation

Focuses on meeting the needs of the customer. Maintains clear communication and conveys useful information to customers. Will engage with customers in a friendly and cheerful manner to ensure customer satisfaction.  Takes personal responsibility for correcting customer-service problems.

• Communication

Provides clear and understandable explanations of insights and ideas. Responds to others with courtesy, tact and effectiveness, while maintaining confidentiality at all times. Communicates with others both verbally and in writing in a clear, correct, concise, logical, and at an appropriate level and format. Actively listens to co-workers and responds in a suitable manner.

The incumbent is required to have the following functional competencies:

• FINANCIAL ACCOUNTING

Knowledge of accounting theories and ability to apply them proficiently.

• OPERATE WITHIN POLICIES AND PROCEDURES

Ability to understand financial procedures and policies and apply them consistently without deviations.

• KNOWLEDGE OF FINANCIAL ACCOUNTING

Ability to use all systems used by the Company for financial analyses and reports.

• GOOD CORPORATE GOVERNANCE

Displays transparency and ethical behaviours when dealing with financial activities within the department.

The incumbent is required to demonstrate the following personality attributes:

• Drive and Energy
• Attention to detail
• Initiative and proactive
• Ability to work under pressure
• Flexibility
• Self-motivated