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Credit Controller-finance
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Job Description

To minimize debtors on accounts, manage accounts and provide information related to  both DSTV business and residential accounts  in order enhance customer service delivery.

 

Responsibilities

Credit Control

  • Ensure procedures are followed to the core in the credit control function to safeguard company resources.
  • Arrears management by following the established debt collection process and disconnect accounts in debt for over 60 days with no repayment plans.
  • Daily checking of the aging report and bank statements to ensure receipts and credit notes are posted correctly and promptly for the assigned commercial portfolio.
  • Ensure documentation is filed for all accounts in assigned portfolio and there is an up to date information for contact details on the system.
  • Identify and recommend accounts for write off within the assigned portfolio with clear reasons.
  • Provide commentaries for accounts in debt as at end month and ensure they filed for audit.
  • Perform account reconciliations

Commercial account activation

  • Activate new accounts and conversions from SUD as per the laid down process.
  • Follow through to ensure that the end-to-end onboarding process has been followed.
  • Ensure all the documents for new and converted accounts have been filed.
  • Provide daily, weekly and monthly statics on the accounts activated.

Residential (SUD) accounts Management

  • Credit new promo accounts that fail to pick the available offers
  • Daily checking of the ageing reports of DSTV residential and GOTV accounts to ensure accounts in debt are disconnected as per process.

Customer Service

  • Customer support for the all payment modes and ensure payment cases resolved promptly.
  • Ensure customer queries and complaints are resolved promptly
  • Commercial customer invoices send to the customers by the 5th of every month within the allocated portfolio.

Key Measures/KPIs

  • Debt collection targets assigned as per the MAL revenue targets.
  • Percentage of bad debts against charged revenue.
  • Percentage of credit control reports submitted on the allotted deadline.

Key Internal Contacts

  • Commercial sales team (Daily): Reports and Orders made.
  • Operations Team (Daily): Payments issues arising from various modes of payment.

Key External Contacts

  • All Customers (Daily): Payment issues arising from various modes of payment.
  • Commercial customers(Daily) All issues related to invoices, payments and relationship management

 

Skills and Qualifications

  • A bachelor’s degree in a business related field or, CPA part 2, or equivalent) are a mandatory requirement 
  • 3 years working experience in credit control.
  • High degree of proficiency in computer applications especially excel.
  • Sound planning and organisational skills
  • Finance understanding
  • Knowledge of Kenya tax regulation
  • Strong interpersonal skills with excellent level of written and communication skills
  • Microsoft excel and analytical skills

 

Job Details

Level : Senior level
Industry : Business
Salary : Ksh 30,000 - 45,000
Experience : 3 Years
Applications : 14
Locality : Nairobi, Kenya
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #536
Posted By Kaziweza limite... / 07 Sep 2021
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