Job Description

Our client is looking for an experienced Credit Controller.

Responsibilities

Credit Control

• Ensure procedures are followed to the core in the credit control function to safeguard company resources.
• Arrears management by following the established debt collection process and disconnect accounts in debt for over 60 days with no repayment plans.
• Daily checking of the aging report and bank statements to ensure receipts and credit notes are posted correctly and promptly for the assigned commercial portfolio.
• Ensure documentation is filed for all accounts in the assigned portfolio and there is an up to date information for contact details on the system.
• Identify and recommend accounts for write off within the assigned portfolio with clear reasons.
• Provide commentaries for accounts in debt at the end month and ensure they filed for audit.
• Perform account reconciliations

Commercial account activation

• Activate new accounts and conversions from SUD as per the laid down process.
• Follow through to ensure that the end-to-end onboarding process has been followed.
• Ensure all the documents for new and converted accounts have been filed.
• Provide daily, weekly, and monthly statics on the accounts activated.

Residential (SUD) accounts Management

• Credit new promo accounts that fail to pick the available offers
• Daily checking of the ageing reports of DSTV residential and GOTV accounts to ensure accounts in debt are disconnected as per process.

Customer Service

• Customer support for the all payment modes and ensure payment cases resolved promptly.
• Ensure customer queries and complaints are resolved promptly
• Commercial customer invoices send to the customers by the 5^th of every month within the allocated portfolio.

Key Measures/KPIs

• Debt collection targets assigned as per the MAL revenue targets.
• Percentage of bad debts against charged revenue.
• Percentage of credit control reports submitted on the allotted deadline.

Key Internal Contacts

• Commercial sales team (Daily): Reports and Orders made.
• Operations Team (Daily): Payments issues arising from various modes of payment.

Key External Contacts

• All Customers (Daily): Payment issues arising from various modes of payment.
• Commercial customers(Daily) All issues related to invoices, payments, and relationship management

Skills and Qualifications

The incumbent is required to have the following qualifications and experience level:

• A bachelor’s degree in a business-related field or, CPA part 2, or equivalent) are a mandatory requirement 
• 3 years of working experience in credit control.
• The high degree of proficiency in computer applications especially excel

SKILLS & ABILITIES 

The incumbent should have demonstrated the following competencies:

• Sound planning and organizational skills
• Finance understanding
• Knowledge of Kenya tax regulation
• Strong interpersonal skills with an excellent level of written and communication skills
• Microsoft Excel and analytical skills
• Hard-working and driven to complete tasks