New

 

 

 

 

 

ROLE INFORMATION

  

Job Title

Branch Manager: MSS and CASH

  

Reporting Line

Head of MSS & Head of CASH

  

Direct Reports

Branch Security Officer, Branch Administrator,

  

Competency Role Classification

Management

  

BPC Category

Operations Support

  

Career Path

National Operations Manager

  

Country / Location

Region / Tanzania

  

 

Main Purpose of Position

 

To effectively and safely manage a branch business unit ensuring that contractual obligations are met in full, agreed service and operational standards are achieved, costs are kept within budget and revenue is increased in line with budget To continually review and improve branch profitability and security. Overall accountability for HSE, Manned Security, Cash in Transit (where applicable) and people management.

 

KEY PERFORMANCE AREAS

 

KPA

  

PERFORMANCE STANDARDS

 
    

Effective management of

i.

Responsible for achievement of branch budget results.

 

the branch financial

 

a.  Initiate cost savings and controls

 

performance

 

b.

Gross Margin Management

 
  

c.

Direct Wage control/ time and attendance records

 
  

d.

Manage leave

 
  

e.

Control overheads

 
 

ii.

Manage the effective and efficient use of labour and company assets,

 
  

i.e. vehicles, equipment, uniform and consumables.

 
 

iii.

Ensure all assets are well maintained, accounted for, and utilized

 
  

correctly to optimize life of the asset.

 
 

iv.

Ensure invoicing is accurate and submitted by the agreed deadlines

 
 

v.

Adhere to company procedures and policies for expenses/ cash floats

 
  

and other financial controls.

 
 

vi.

Manage all internal and external reconciliation procedures and policies.

 
 

vii.

Ensure customer contracts are signed, valid and that the scope of work

 
  

is correct

 
 

viii.

Ensure that claims against the Company are prevented or minimized.

 
  

Manage the claim process effectively and efficiently

 

 

 

 

 

  

 

   

Effective management and

i.

Ensure that contracts are manned in line with the agreed scope of work

 

deployment of employees

 

and budget

 

within the branch

ii.

Carry out vetting of personnel as directed

 
 

iii.

Set and agree objectives and performance standards. Monitor and

 
  

measure performance

 
 

iv.

Apply consistent and fair disciplinary action in line with G4S policies

 
 

v.

Create and maintain employee records, ensuring that all relevant and

 
  

required documentation is on file.

 
 

vi.

Determine training needs (in line with training and HR policy) for staff.

 
  

Arrange for attendance of subordinates at scheduled training

 
  

interventions and coach staff as needed.

 
 

vii.

Ensure that all employees are trained in line with the agreed course

 
  

content and schedules

 
  

Set and maintain acceptable standards of uniform

 
 

viii.

Set and maintain a minimum standard of behaviour for all employees, as

 
  

required by G4S’s code of conduct and disciplinary code.

 
 

ix.

Ensure that all disciplinary actions are conducted in compliance with

 
  

Company policies and procedures.

 
 

x.

Hold branch management team meetings and communicate to all

 
  

branch staff through those briefings

 
    

Effective management of

i.

Review and deploy resources, and thereafter continuously review

 

operations

 

operations to improve profitability and customer service levels. Make

 
  

changes as necessary

 
 

ii.

Maintain all customer SLAs and address deficiencies

 
 

iii.

Undertake monthly face to face meetings with each customer at a

 
  

minimum and complete monthly KPI scores with the customer to assess

 
  

service delivery

 
 

iv.

Monitor customer service achievement daily

 
 

v.

Forecast and order uniform, equipment and consumables to ensure just

 
  

in time stock holding.

 
 

vi.

Carry out weekly stock checks and monthly 100% physical stock counts

 
 

vii.

Monitor and verify fuel consumption

 
 

viii.

Comply with the CIT MSPs and ROCC at all times

 
 

ix.

Ensure that all relevant legislation is adhered to and that Company

 
  

procedures and standards are adhered to.

 
 

x.

Meet all Health and Safety standards including the maximum driving

 
  

hours for drivers and vehicle speed limits

 
 

xi.

Perform regular audits for self-assessment to ensure conformance to

 
  

Group standards

 
    

 

 

 

  

 

   

Effective Security and Risk

i.

Adhere to group and company standards on risk and security mitigation

 

Management for the

 

and control on the following areas:

 

branch

 

Armory, weapons and ammunition

 
  

Control Room systems

 
  

Maximum vehicle loads and values

 
  

Armed employees

 
  

Branch security

 
  

CPCs

 
  

Radios

 
  

Health and Safety and fire drills

 
  

Systems

 
  

Attacks/emergencies

 
  

Vault and Float limits

 
   

Effective business

New business development

 

development

i.

Achieve monthly sales targets

 
 

ii.

Achieve monthly activity and report daily/ weekly

 
 

iii.

Identify new business opportunities

 
 

iv.

Approach potential customers to make introductions

 
 

v.

Undertake risk assessments using the G4S template

 
 

vi.

Collaborate with the sales department to prepare quotations/ proposals

 
 

vii.

Monitor and assess the market & competitors.

 
 

viii.

Upsell new services in line with customers’ needs and risks.

 
 

ix.

Ensure all vehicles are correctly branded and maintained

 
 

x.

Oversight and management of employee discipline

 
 

xi.

Adherence to uniform standards

 
    

Health and Safety

i.

Achieve Zero Harm

 
 

ii.

Maintain all HSE policies and procedures

 
 

iii.

Participate in the design/ development/ review/ implementation and

 
  

monitoring of the branch/region/national safety plans.

 
 

iv.

Participate in safety forums, meetings and safety talks

 
 

v.

Report all safety incidents to the relevant people

 
 

vi.

Discuss all safety incidents on all levels

 
 

vii.

Follow-up on any activities assigned through safety

 
  

meeting/committee/representative/management

 
 

viii.

Attend safety education and refresher programmes

 
 

ix.

Comply with safety policies and procedures at workplace

 
 

x.

Distribute safety information as and when required

 
 

xi.

Wear protective clothing all the time

 
    

 

 

MINIMUM REQUIREMENTS

 

Qualification

Experience

Skills and Attributes

 
    

 

3 year tertiary qualification or 5 years supervisory experience in a security business, or police or military leadership position

2 years licensed driver

A minimum of 3 years supervisory /managerial experience in a manned security / Cash in Transit operation

Minimum of 5 years security services experience

Previous responsibility for budgets

Proven experience in Customer Relationship Management

Strong operations and people management skills Customer service skills Planning and logistics skills Managing Conflict skills Communication (Written and Verbal) in English and Swahili

 

 

 

 

 

 

 

 

 

 

 

Job Details

Level : Executive level
Industry : Accounting
Salary : Confidential
Experience : 4 Years
Applications : 4
Locality : Dar Es Salaam, Tanzania
Eligibility : Bachelor
Company : Kaziweza limite...
Posted By Kaziweza limite... / 14 Jan 2021

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