Settings

Top Header light
Top Header Dark
Header Gradient
Banner Dark

Gradient-colors

Flat-colors

Jobs

  1. Home
  2. Categories
  3. Jobs
New
user

Branch Customer Service Representative
Login to apply Save

Job Description

To manage walk in subscribers at any of our branches countrywide, addressing their issues proactively and minimizing churn.

 

Responsibilities

  • Minimum of 1 year in a commerce, business administration or sales or related fields
  • Bachelor’s Degree in a Business related field
  • Professional communication skills, written and verbal
  • Computer literate, numerical aptitude, and willingness to learn new skills
  • Passionate about customers and service delivery
  • Previous customer service experience required
  • Sales acumen or experience will be an added advantage

 

Skills and Qualifications

  • Respond to one on one interactions and answers inquiries by clarifying and providing desired information
  • Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
  • Fulfill customer requests by clarifying information, completing transactions and forwarding requests, as may be required
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Carry out sale of hardware and installation to new customers who visit or interact with the branch
  • Carry out sales of superior hardware and installation to existing customers

 

Job Details

Level : Mid level
Industry : Business
Salary : Confidential
Experience : None required
Applications : 36
Locality : Nairobi, Kenya
Eligibility : Bachelor
Company : Kaziweza limite...
Job ID : #985
Posted By Kaziweza limite... / 05 Oct 2022
Facebook Linkedin Twitter

Related Jobs