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Job Description

Call center sales representatives receive inbound calls from customers to interact with the callers and identify their needs or issues. He/She will assist customers by providing solutions to their problems, appropriately replying to their queries, and offering them advice and recommendations useful in avoiding similar issues. He/She will also ensure to follow set communication guidelines in addressing various customer issues.

 

Responsibilities

  • Receive inbound calls from customers to interact with them and identify their needs or issues
  • Provide telecommunication solutions and recommendations to customers via telephone calls
  • Follow set communication guidelines in addressing the needs and problems faced by customers
  • Build positive work relationship with customers to enhance the image and public perception of a company
  • Place outbound calls to customers to promote new products and services
  • Oversee the timely management of outgoing and incoming calls
  • Ensure call records are properly stored and organized in a call center database
  • Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
  • Ensure daily shift call quotas and set targets are achieved
  • Conduct research to identify solutions and answers to difficult client issues
  • Follow set procedures to ensure equipment and devices are operational
  • Provide periodic reports to company management on work activities
  • Oversee the processing and implementation of orders, applications and forms submitted by customers
  • Monitor trends in customer calls and alerts management in event of any suspicious activity
  • Upsell products and services to customers when providing telecommunication solutions

 

Skills and Qualifications

  • Diploma and an ability to use or quickly adapt to CRM programs and other related computer programs. 
  • Communication Skills: Call center sales reps are able to interact with customers using appropriate language to identify issues and provide OTA assistance
  • Customer Service Skill: They are skilled in politely addressing customers, they exercise lots of patience and tolerance in resolving caller issues
  • Problem-solving Skill: Call center sales representatives are able to identify customer challenges and provide solutions that address such problems.

 

Job Details

Level : Entry level
Industry : Human Resources / HR
Salary : Ksh 30,000 - 45,000
Experience : 2 Years
Applications : 41
Locality : Nairobi, Kenya
Eligibility : Diploma
Company : CDL
Posted By CDL / 17 Feb 2021

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